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Frequently Asked Questions

We’ve compiled a list of questions that families commonly ask when thinking about funeral prearrangement. Please click on the text of a question below to expand the entry and see the answer.

Why should I consider a prearrangement?

A Family1^® prearrangement allows you to make funeral arrangements before they are needed and typically covers the cost of the predetermined expenses of a funeral, cremation or burial. Without a preneed funeral plan, your family is left to make all the decisions as well as the financial responsibility for the expenses associated with your funeral. By planning ahead, you can lessen the emotional and financial toll on your family during their time of grief and loss.

Why should I prearrange everything now rather than waiting?

It’s understandable that some families put a topic like death and funeral planning on the back burner, but there are disadvantages to waiting. One of the most noticeable advantages of preplanning is that the price of the many of the goods and services you select are frozen at today’s prices. If you wait to prearrange or don’t prearrange at all, prices may be substantially higher than they are right now. Funding the funeral plan with insurance allows you to make small, regular payments over time which can make the cost more manageable.

Prearrangement is popular with families that want or need to be prepared for the future. Family1^® branded products allow you to take control of the process, make practical decisions and give your family greater peace of mind.

What kind of decisions will I make for my prearrangement?

When making prearrangements, you can plan for the type of service to be held, the merchandise to be used and other details typically associated with this event. You will review your options and make decisions such as:

· Burial options: Casket and vault selection
· Cremation Options
· Floral Arrangements
· Memorial or funeral service
· Catering
· Music
· And more…

Your preferences are carefully documented to help ensure that your wishes will be followed when the time comes.

Most families feel a great sense of relief and peace of mind when they know everything has been taken care of.

How do I pay for a prearrangement? What payment options are available to me?

We offer insurance products designed to help fund a funeral plan to meet your needs. You can pay for the entire insurance policy all at once (single pay option) or over a number of years to help keep the payments small and more manageable (multi pay option). Our representatives will work with you to find the right payment option and coverage to fit your financial needs.

Why do I need life insurance or a trust to pay for my prearranged funeral?

To make sure your preferences and selections are fulfilled at the time of need, your payments are used to purchase a life insurance policy or held in a trust. Insurance companies and trusts follow strict government guidelines and regulations to ensure that they can provide payment when a claim is filed.

I made prearrangements with a local funeral home, but my insurance policy is being administered by Texas Service Life Insurance Company. Why is that?

While your funeral arrangements will be carried out by your funeral home, your payments toward that cost will be held by a government-regulated financial institution. That way, your funding is protected and available at the time of need.

If I choose the multiple payments option and later decide to pay off the policy, can I do that?

Depending on the type of policy you have and how long it has been in effect, you may have the option to pay down your balance. If this option is available to you, there may or may not be savings associated with exercising the early pay-off option. Please call our Customer Service Department at 1.800.756.7306 for additional details.

What if I want to make a change to my funeral plan after it is issued?

Things can change over time, it’s perfectly fine to make changes to your prearrangement. Changing your pre-arranged funeral will affect the payment arrangements of your insurance policy, but otherwise it’s easy to alter. Our Customer Service Department can be reached at 1.800.756.7306 and will be glad to discuss the options available to you.

What should be done at the time of death?

Upon making your policy arrangements with Texas Service Life Insurance Company, you will be provided with a policy ID Card containing important information about your policy and benefits. You should make sure that your family or close friends are made aware of the location of this information. Instruct your family to contact the funeral home specified in your funeral pre-arrangements contract. If your family does not have the name or number of the funeral home, they can contact our Claims Department at 1.800.756.7306 or claims@tslic.com so we can put them in touch with the right person and begin the process of filing a claim on your policy

Did you know...

Susan

Susan brings over twenty-five years of preneed and funeral industry experience to the TSLIC Family1^® team. He has built a foundation of success by emphasizing our commitment to the funeral directors, sales agents and customers we service. As Chief Marketing Officer, he consults regularly with funeral home owners, location managers and marketing groups to help create solutions for securing constancy, industry awareness, product development and sales initiatives. Vince leads our sales and marketing teams b

y setting standards that allow us to achieve our goals while continually focusing our organization on innovation and exemplary customer service. Raised in Beaumont, Texas, Vince now lives with his family, in Austin, Texas. He is a graduate of Texas Tech University and a member of various professional and philanthropic organizations.

Contact Us

Thank you for your interest. A Family1^® Agent will be in touch with you shortly.

Frequently Asked Questions

We’ve compiled a list of questions that families commonly ask when thinking about funeral prearrangement. Please click on the text of a question below to expand the entry and see the answer.

Why should I consider a prearrangement?

A Family1 prearrangement allows you to make funeral arrangements before they are needed and typically cover the cost of the predetermined expenses of a funeral, cremation or burial. Without a preneed funeral plan, your family is left to make all the decisions and responsible for the expenses associated with your funeral during a time of grief and loss. By planning ahead, you relieve your family of that burden and take advantage of many benefits.

Why should I prearrange everything now rather than waiting?

It’s understandable that some families put a topic like funerals on the back burner, but there are drawbacks to waiting. One of the most noticeable benefits is that the price of the goods and services you select are frozen at today’s prices. If you wait to prearrange or don’t prearrange at all, prices will be substantially higher than they are right now. Having the ability to make small, manageable payments over time also takes the strain off your budget.

Prearrangement is popular with families that want to be prepared for the future. Family1 allows you to take control of the process, make practical decisions and enjoy peace of mind.

What kind of decisions will I make for my prearrangement?

Planning your funeral can involve a lot of decisions, after all, it’s not the type of event we are typically familiar with.

Your Family1 agent can guide you through the process of choosing between burial, cremation, casket options, the type of memorial services, floral arrangements, transportation…etc. Your choices are then carefully documented to ensure that your wishes will be followed when the time comes.

Most families feel a great sense of relief and peace of mind when they know everything has been taken care of.

How do I pay for a prearrangement? What payment options are available to me?

We have products and payment plans suitable for everyone. You can pay for the entire policy at once (Single Pay Option), or can make arrangements to distribute your payments over a number of years to keep the payments small and manageable (Multi-Pay Option). Our agents will work with you to find the right plan and payment option to fit your financial needs.

Why is my prearrangement a life insurance policy?

To safeguard your investment and have it available at the time of need, your funds are invested in an insurance policy. Because your prearrangement is a policy, strict government guidelines and regulations must be followed to ensure that payment will be provided when a claim is filed.

I made prearrangements with a local funeral home, but my insurance policy is being administered by Texas Service Life. Why is that?

While your funeral arrangements will be carried out by your local funeral home, your payment funds and Family1 insurance policy will be managed by Texas Service Life, a licensed financial institution.
Because your money is held by an insurance company, it will always be there for your funeral, even if the local funeral home were to be purchased or go out of business.

You can feel safe knowing that your investment will be safeguarded by a company with strong financial stability and is consistently recognized for its financial strength. You can rest assured that your funds will be safe and secure.

If I choose the multiple payments option and later decide to pay off the policy, can I do that?

Depending on the type of policy you have and how long it has been in effect, you may have the option to pay down your balance. If this option is available to you, there may or may not be savings associated with exercising the early pay-off option. Please be sure to ask your agent if the plan you are considering has an early payment option.

What if I want to make a change to my funeral plan after it is issued?

Things can change over time, it’s perfectly fine to make changes to your prearrangement. Changing your pre-arranged funeral will affect the payment arrangements of your insurance policy, but otherwise it’s easy to alter. Our Customer Service Department can be reached at 1.800.756.7306 and will be glad to discuss the options available to you.

What should be done at the time of death?

Upon making your Family1 policy arrangements with Texas Service Life, you will be provided with a policy ID-Card containing important information about your plan. You should make sure that your family or close friends are made aware of the location of this information. Instruct your family to contact the funeral home that helped organize your funeral arrangements and they will help you. If your family does not have the name or number of the funeral home, they can contact our Claims Department at 1.800.756.7306 or email claims@tslic.com and we will put them in touch with the right person and begin the process of filing a claim on your policy.

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We’ve compiled a list of questions that families commonly ask when thinking about funeral prearrangement. Please click on the text of a question below to expand the entry and see the answer.

Why should I consider a prearrangement?

Why should I prearrange everything now rather than waiting?

What kind of decisions will I make for my prearrangement?

How do I pay for a prearrangement? What payment options are available to me?

Why do I need life insurance or a trust to pay for my prearranged funeral?

I made prearrangements with a local funeral home, but my insurance policy is being administered by Texas Service Life Insurance Company. Why is that?

If I choose the multiple payments option and later decide to pay off the policy, can I do that?

What if I want to make a change to my funeral plan after it is issued?

What should be done at the time of death?

Susan

We’ve compiled a list of questions that families commonly ask when thinking about funeral prearrangement. Please click on the text of a question below to expand the entry and see the answer.

Why should I consider a prearrangement?

Why should I prearrange everything now rather than waiting?

What kind of decisions will I make for my prearrangement?

How do I pay for a prearrangement? What payment options are available to me?

Why is my prearrangement a life insurance policy?

I made prearrangements with a local funeral home, but my insurance policy is being administered by Texas Service Life. Why is that?

If I choose the multiple payments option and later decide to pay off the policy, can I do that?

What if I want to make a change to my funeral plan after it is issued?

What should be done at the time of death?